As I have been having a few problems with late notice cancellations, I want to remind all clients of my cancellation terms and conditions.
By booking and paying for your session you are agreeing to the terms and conditions listed below.
A full list of all my terms and conditions can be found by clicking here.
- If clients cancel their session NO REFUNDS will be given unless I can fill the space. If this happens repeatedly the client may loose the ability to book further sessions.
- If a scheduled training class or one to one is cancelled by myself then a new date will be given. If this is not possible then a refund for the missed session will be given.
- If I decide that the Dog or Handler is not suitable for training and the training does not take place then a refund will be given.
- Refunds will not be given for a booked session if it is your choice not to attend, for example due to a holiday/ last minute change of plans.
Dog Urination On Equipment
Our equipment is very costly and due to current health and safety regulations we now have a no tolerance policy regarding dogs urinating on equipment.
Clients are asked not to let dogs off lead to run around the arena before a training session commences. This is to minimise any accidents.
When dogs are in between exercises in a session dogs must be either in a control position (sit, down etc) on a boundary or clipped back on lead.
Any accidents that do occur will need to be cleaned by the handler using the water & spray provided in the arena. The time taken to do this will be part of your training session.
Repeat offenders will occur a cleaning charge fine for each offence of £5 to enable the equipment to be deep cleaned to prevent other dogs marking the equipment.